Privacy Policy



Your personal information - General Data Protection Regulation (GDPR)

GDPR brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why and what your rights are. Once you have read it please complete and sign the Declaration below. 

Organisation:   Elaine Sach Reflexology

Telephone No: 07565 700870

What information I hold and what I do with it

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this information for reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related      information (which I will take from you at first consultation)
  • Treatment details and related notes (which I      will take after each consultation)

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How long I keep your information for

I will keep your information for the following periods:
a.        ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b.       law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26.

Your data will not be transferred outside the EU without your consent.

Data Security

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. 

I will contact you using the contact preferences you give me in relation to:

  • Appointment times
  • Reflexology information or information related      to your health
  • Special offers and promotions (you may      unsubscribe at any time)


Your Rights

GDPR gives you the following rights:

  • The right to be informed:
         To know how your information will be held and used (this notice).
  • The right of access:
         To see your therapist’s records of your personal information, so you know      what is held about you and can verify it.
  • The right to rectification:
         To tell your therapist to make changes to your personal information if it      is incorrect or incomplete.
  • The right to erasure (also called “the right to      be forgotten”):
         For you to request your therapist to erase any information they hold about      you
  • The right to restrict processing of personal      data:
         You have the right to request limits on how your therapist uses your      personal information
  • The right to data portability: under certain      circumstances you can request a copy of personal information held      electronically so you can reuse it in other systems.
  • The right to object:
         To be able to tell your therapist you don’t want them to use certain parts      of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making      and profiling.
  • The right to lodge a complaint with the      Information Commissioner’s Office:
         To be able to complain to the ICO if you feel your details are not      correct, if they are not being used in a way that you have given      permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at 

Therapist's Rights

  • If you don’t agree to your therapist keeping      records of information about you and your treatments, or if you don’t      allow them to use the information in the way they need to for treatments,      the therapist may not be able to treat you
  • Your therapist has to keep your records of      treatment for a certain period as described above, which may mean that      even if you ask them to erase any details about you, they might have to      keep these details until after that period has passed
  • Your therapist can move their records between      their computers and IT systems, as long as your details are protected from      being seen by others without your permission.


I have seen this document and understand that you will hold and use my personal information using it in order to provide me with the best possible treatment options and advice in line with the statements above. I have received a copy of this document.